Start My Hospitality Gap Assessment

Check If You Have a Case

Use this quick checker to understand whether your hospitality experience may have a reasonable basis for a paid Hospitality Gap Assessment™.

This free checker does not provide a score. Bespoke Hospitality Gap Scores™ are private and only provided after payment.

Quick Complaint Strength Check

Question 1

Did the experience differ from what was advertised or confirmed at booking?

Examples:

  • room type different
  • facilities unavailable
  • noise disturbance
  • cleanliness issue
  • service not provided

Question 2

Did the issue materially affect your stay or visit?

Examples:

  • sleep disruption
  • missed service
  • lost booking benefit
  • reduced comfort
  • unexpected closure

Question 3

Did you report the issue during your stay or visit?

Reporting issues at the time usually strengthens a complaint.

Question 4

Do you have supporting evidence?

Examples:

  • photos
  • emails
  • receipts
  • screenshots
  • booking confirmation

Question 5

Did the venue resolve the issue at the time?

Important note

Hospitality Gap does not provide legal advice, arbitration or regulatory decisions.

Our assessments and Bespoke Hospitality Gap Scores™ are independent hospitality opinions based on the information provided, available evidence, published policies and hospitality complaint-handling principles.

We cannot guarantee any specific refund, compensation or outcome from the hotel.