Pricing
Simple, transparent complaint support
Choose the level of support that suits you.
£10
Quick Case Check
Check if you have a valid complaint with quick guidance.
- Review of your situation
- Guidance based on booking terms
- Advice on realistic outcomes
- Identification of missing evidence
£25
Complaint Support & Structuring
We review your case and provide professional complaint wording and next steps.
- Everything in Quick Case Check
- Review of supporting evidence
- Structured complaint outline
- Guidance on who to contact
- Realistic outcome guidance
£45
Full Complaint Draft
We create a fully written complaint ready to send, tailored to your situation and evidence.
- Full review of your case
- Professionally structured complaint
- Escalation pathway advice
- Booking terms assessment
- Next-step guidance
Fair service statement
The Hospitality Gap provides complaint support based on facts, booking terms, and service expectations.
We do not guarantee compensation or outcomes.
If we believe your complaint is unlikely to succeed, we will tell you honestly.
Suitable cases
This service is suitable if:
- Your stay did not match what was advertised
- A service issue affected your visit
- You reported a problem but it was not resolved
- You are unsure how to complain properly
- You want structured guidance before contacting the venue
Unsuitable cases
This service may not be suitable if:
- No issue was reported during the stay
- There is no supporting evidence available
- Legal action has already started
If we cannot support your case, we will explain why.