Pricing
Hospitality Gap Packages
Choose the level of support that matches how much help you need.
Hospitality Gap Assessment™
Have your hospitality complaint independently reviewed by an experienced hospitality professional. We will assess what happened, explain where you stand, identify where the hospitality provider may have fallen short, advise what outcome could reasonably be expected, and prepare professional complaint wording for you to send.
- Review of guest information
- Private Bespoke Hospitality Gap Score™
- Assessment of where the hotel may have fallen short
- Explanation of where the guest stands
- Guidance on what outcome should reasonably be expected
- Complaint written for the guest to send
- Suggested wording explaining the Hospitality Gap to the hotel
£29.99
Hospitality Gap Plus™
Includes everything in Package 1, plus:
- Deeper review of circumstances
- Review of relevant hotel policies where available
- Review of published standards or public information where available
- Research into the hotel's complaint process
- Research into who complaints should be sent to
- Research into escalation routes
- Research into similar complaint patterns where available
- Stronger complaint wording using evidence and research
- Clear next-step guidance
- Guidance on escalation if required
£79.99
Hospitality Gap Partner™
Includes everything in Package 2, plus:
- Review of hotel responses
- Follow-up response writing
- Ongoing complaint guidance
- Escalation support
- Final outcome review
- Updated private Bespoke Hospitality Gap Score™ if required
- Updated private Hospitality Gap assessment
Fair usage limit: Includes up to four review-and-response cycles over a maximum period of 90 days.
Start Partner →Fair service statement
The Hospitality Gap provides complaint support based on facts, booking terms, and service expectations.
We do not guarantee compensation or outcomes.
If we believe your complaint is unlikely to succeed, we will tell you honestly.
Includes up to four review-and-response cycles over a maximum period of 90 days.
Hospitality Gap provides hospitality complaint guidance and complaint structuring services. We are not solicitors and do not provide legal advice, legal representation, or regulated claims management services.
Suitable cases
This service is suitable if:
- Your stay did not match what was advertised
- A service issue affected your visit
- You reported a problem but it was not resolved
- You are unsure how to complain properly
- You want structured guidance before contacting the venue
Unsuitable cases
This service may not be suitable if:
- No issue was reported during the stay
- There is no supporting evidence available
- Legal action has already started
If we cannot support your case, we will explain why.