Refund Policy
The Hospitality Gap
Last updated: 13-7-2026
1. When work may begin
Because our services involve digital work and personalised assessment, work may begin shortly after purchase.
2. Full refunds
If no review or drafting work has started, you may request a full refund within 14 days of purchase.
3. Reduced or declined refunds
Once a case has been reviewed, guidance has been provided, or complaint wording has been prepared, refunds may be reduced or declined to reflect the work already completed.
4. If we cannot provide the service
If we are unable to provide the purchased service, we will offer a refund or a suitable alternative.
5. Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.
6. How to request a refund
To request a refund, contact us at contact@hospitalitygap.co.uk with your order details and the reason for your request.